DELIVERY TIME

Delivery time is between 3 to 8 business days.

We normally despatch all orders within one working day.
During busy periods like Holidays, we may take up to 3-5 days for some orders.

TAXES AND OTHER DUTIES

There can be additional duties and taxes applied upon reciept of your shipment. These duties and taxes are to be paid by the recipient.

 

RETURNS

Returns should be made within 14 days after delivery of your shipment. The product should have to be in intact and unopened. The customer covers return shipping cost. We will usually refund your order within 3 days of receiving return goods in our warehouse but please note, that it might take longer for refund to apear in your account as transfers between payment systems might take a longer time. If returning an item that qualified you for a bonus gift, please include the bonus gift with your return. The gift product should be in intact and unopened. If you choose to keep the bonus gift, your account will be charged for its value.

Please send returned items, including your order confirmation, to:

ONLINE RETURNS
NAVA AROMASCIENCE.
215, 6971 16TH 1VE SE CALGARY, T2A 0X8, CANADA.

 

RETURN OF DAMAGED PRODUCTS

If you received damaged products, please contact customer service.